Returns & Warranty Policy
At Darkglass Electronics, we stand behind our craftsmanship and offer a 14-day return window for items in original condition. If your gear doesn't meet your sonic expectations, we are committed to facilitating a smooth exchange or refund process.
Initiate Request
Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the product in its original packaging, including all cables and manuals, to ensure it remains protected during transit.
Shipping
Affix the provided shipping label to your package and drop it off at an authorized carrier location; tracking is highly recommended.
Inspection & Refund
Once our technicians verify the unit's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing