Frequently Asked Questions
Everything you need to know about your Darkglass experience.
What is the standard shipping time for international orders?
We ship globally via premium couriers. International orders typically arrive within 5-10 business days, depending on customs processing in your specific country.
Does my Darkglass pedal come with a manufacturer warranty?
Yes, all our pedals and amplifiers are covered by a 2-year limited warranty against manufacturing defects from the date of purchase.
Can I use a standard 9V battery to power my Darkglass pedal?
Most of our modern pedals are designed to be environmentally friendly and space-efficient, meaning they require a regulated 9V DC center-negative power supply and do not include a battery compartment.
What is your return policy for online purchases?
We offer a 14-day return window for products in original, mint condition with all packaging included. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
How do I update the firmware on my Darkglass Intelligent Footswitch or Amp?
You can update your gear by downloading the Darkglass Suite for Windows or Mac and connecting your device via the provided USB port.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna where available.